REFUND & RETRUN POLICY
At Brandy Perfumes, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within 7 days of delivery, subject to the conditions below.
ELIGIBITY FOR RETURAN
Returns or exchanges are accepted only if:
- You received an incorrect item
- The product has a manufacturing defect
- The product is unused and in original condition
- The item is sealed with original packaging intact
- The request within 7 days of delivery
To qualify, the product must be:
- Unused and in original condition
- Sealed with original packaging intact
- Returned with all tags, samples, and accessories included
IMPORTANT CONDITIONS
- Returns not accepted for change of mind
- Approval required before return
- Items without approval not accepted
- All returns inspected before processing
NON-RETURNABLE ITEMS
Opened, used, or tested perfumes (due to hygiene reasons)
International orders
Products damaged due to customer misuse
Items bought on sale or discount to customer misuse
Gift cards or vouchers
Products that do not meet these conditions may not be accepted.
CANCELLATION & RETURN REQUESTS
To ensure faster processing, please submit your request through our official support channel.Share your Order ID Mention reason for return Provide product images (if damaged/wrong item)Our support team will guide you through the process. The return address will be shared after approval
PREPAID ORDERS
CANCELLATION BEFORE DISPATCH
No charges
RETURN AFTER DELIVRY
Shipping cost deducted (if not our fault)
REFUND TIME
Refunds are processed within 3–5 business days after inspection The amount will be refunded to original payment method
CASH ON DELIVERY (COD) ORDERS
REFUND METHOD
Store credit (brank/Brandy Perfumes Wallet)
CANCELLATION BEFORE DISPATCH
No charges
RETURN AFTER DELIVERY:
Customer pays shipping
REFUND TIME
Wallet credit is issued within 24 hours after product is received back
We aim to handle all returns and refunds smoothly and fairly, ensuring a hassle-free experience for our customers.
Brandy Perfumes reserves the right to reject any return request that does not meet the above conditions.
FREE SHIPPING
FOR ORDER ABOVE 100
CASH ON DELIVERY AVAILABLE
ACROSS THE UAE
MONY BACK GURANTEE
REFUND WITHIN 7 DAYS
100 % ORIGINAL
AUTHENTIC PERFUMES
24/7 SUPPORT
ANSWER ALL YOUR QUESTIONS