Privacy Policy – Brandy Perfumes

Last Updated: 04 May 2026

Business Identity

BrandyPerfumes.com is the official online store of Brandy Designs, a perfume brand operated by Al Daiem Perfumes & Cosmetics Industry in the UAE. Throughout this Privacy Policy, “we”, “us”, and “our” refer to Brandy Designs / Brandy Perfumes.

Welcome to Brandy Perfumes. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, place an order, contact us, or use any service available on:

Website: https://brandyperfumes.com

By using our website or placing an order, you agree to the terms described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect different types of information depending on how you interact with us.

Personal Information

We may collect personal information that you provide directly to us, including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Account login details, where applicable
• Messages or inquiries sent through contact forms, WhatsApp, email, or customer support
• Return, refund, cancellation, or exchange request details

Order and Transaction Information

When you place an order, we may collect information related to your purchase, including:

• Products purchased
• Order number
• Order date
• Payment method
• Delivery status
• Shipping and tracking details
• Return or refund status

Technical and Website Usage Information

When you browse our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or source
• Cookies and similar tracking data
• General location information based on IP address

This information helps us improve website performance, customer experience, security, analytics, and advertising.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• To process, confirm, and fulfill your orders
• To deliver products to your shipping address
• To send order confirmations, invoices, shipping updates, and tracking details
• To contact you regarding your order, return, refund, exchange, or cancellation request
• To respond to customer service inquiries
• To create and manage customer accounts
• To improve our website, products, services, and customer experience
• To personalize your shopping experience
• To recommend products, offers, and promotions
• To measure website traffic and advertising performance
• To run Google Ads, Google Shopping, remarketing, analytics, and similar advertising activities
• To prevent fraud, abuse, spam, unauthorized access, or suspicious activity
• To comply with legal, tax, accounting, and regulatory obligations

3. Payment Information

We may offer payment methods such as Cash on Delivery, card payments, bank transfer, or other payment options depending on availability.

Payment information is used only to process, confirm, and verify your order. If online payment gateways or third-party payment providers are used, your payment details may be processed securely by those providers according to their own privacy and security policies.

We do not sell or misuse your payment information. We do not intentionally store complete credit card or debit card details on our website servers.

4. Delivery and Shipping Information

To deliver your order, we may use your name, phone number, shipping address, order details, and delivery instructions.

We may share the necessary delivery information with courier companies, logistics providers, or delivery partners only for the purpose of:

• Shipping your order
• Tracking your delivery
• Contacting you for delivery confirmation
• Resolving delivery issues
• Managing failed or returned deliveries

5. Returns, Refunds, Exchanges, and Order Support

If you request a return, refund, exchange, cancellation, or order modification, we may use your personal information and order details to process your request.

This may include:

• Order number
• Product details
• Contact information
• Reason for return or exchange
• Photos or proof where required
• Payment or refund method where applicable

Please also review our Returns Policy for full return and refund conditions.

6. Cookies, Google Ads, Analytics, and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve website performance and customer experience.

Cookies may help us:

• Remember your preferences
• Keep items in your cart
• Understand how visitors use our website
• Improve page speed and functionality
• Measure marketing and advertising performance
• Show relevant offers, promotions, and product recommendations
• Detect and prevent fraud, spam, or abuse

We may use Google Analytics, Google Ads, Google Merchant Center, Google Shopping, Meta Pixel, and similar tools to understand website traffic, measure advertising performance, improve our services, and show relevant ads to users.

These tools may use cookies or similar technologies to collect information about your interaction with our website, such as pages visited, products viewed, purchases, clicks, and browsing behavior.

You can control, block, or delete cookies through your browser settings. You may also manage ad personalization through your Google account or Google ad settings where available. Please note that disabling cookies may affect some website features, including cart, checkout, login, and personalized services.

7. Marketing and Promotional Communication

With your consent or where permitted by law, we may contact you through email, SMS, phone, WhatsApp, or other communication channels for:

• Order updates
• Product launches
• Special offers
• Discounts
• New arrivals
• Abandoned cart reminders
• Customer support follow-ups
• Promotional campaigns

You can opt out of promotional communication at any time by contacting us or using the unsubscribe option where available.

Even if you opt out of marketing messages, we may still send important non-promotional messages related to your order, payment, delivery, account, return, refund, or legal notices.

8. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted service providers and business partners, including:

• Payment processors
• Courier and delivery partners
• Website hosting providers
• Technical support providers
• Email, SMS, or WhatsApp communication services
• Analytics and advertising platforms
• Fraud prevention and security services
• Customer support tools
• Legal, tax, accounting, or regulatory authorities where required

These third parties are expected to use your information only for the purpose of providing the required service and not for unauthorized use.

9. Google Ads, Google Shopping, and Remarketing

We may use Google Ads, Google Shopping, Google Merchant Center, and remarketing tools to promote our products and reach customers who may be interested in our store.

These services may use cookies, tags, or similar technologies to:

• Show relevant ads
• Measure ad performance
• Track conversions
• Understand customer behavior
• Improve advertising campaigns
• Prevent fraudulent or invalid activity

Google Ads and Shopping campaigns must comply with Google’s advertising and Shopping policies, including website and product requirements.

Users may manage or disable personalized ads through Google’s ad settings where available.

10. Data Protection and Security

We take reasonable technical, administrative, and organizational steps to protect your personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

We may use secure hosting, SSL encryption, security plugins, firewalls, access controls, and monitoring tools to protect our website and customer data.

However, no website, server, or online transmission is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

Customers are responsible for keeping their account password and login details confidential.

11. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• Order processing
• Delivery support
• Customer service
• Returns and refunds
• Legal compliance
• Tax and accounting records
• Fraud prevention
• Business reporting

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable business and legal requirements.

12. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Object to certain types of processing
• Withdraw marketing consent
• Ask how your information is collected, used, or shared

To exercise your rights, please contact us using the contact details provided at the end of this Privacy Policy.

13. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your username, password, and account activity.

You should notify us immediately if you believe your account has been accessed without permission.

You may update certain account information by logging into your account or contacting customer support.

14. Third-Party Links

Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, advertising platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites before sharing personal information.

15. Children’s Privacy

Our website and products are intended for general customers and are not directed toward children.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

16. International Users

If you access our website from outside the country where our business or hosting services operate, your information may be processed or stored in another country where our service providers, hosting providers, payment processors, analytics providers, or advertising partners operate.

By using our website, you understand that your information may be transferred, stored, or processed as necessary to provide our services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, advertising practices, or security measures.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Brandy Perfumes
Website: https://brandyperfumes.com
Email: sales@brandyperfumes.com