REFUND & RETURN POLICY
BUSINESS IDENTITY
BrandyPerfumes.com is the official online store of Brandy Designs, a perfume brand operated by Al Daiem Perfumes & Cosmetics Industry in the UAE. Throughout this Returns Policy, “we”, “us”, and “our” refer to Brandy Designs / Brandy Perfumes.
At Brandy Perfumes, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within 7 days of delivery, subject to the conditions below.
ELIGIBILITY FOR RETURN
- INCORRECT ITEM RECEIVED
- MANUFACTURING DEFECT
- PRODUCT UNUSED AND IN ORIGINAL CONDITION
- SEALED WITH ORIGINAL PACKAGING INTACT
- RETURN REQUESTED WITHIN 7 DAYS OF DELIVERY
NON-RETURNABLE ITEMS
- OPENED OR USED PERFUMES (HYGIENE REASONS)
- INTERNATIONAL ORDERS
- PRODUCTS DAMAGED DUE TO MISUSE
- SALE OR DISCOUNTED ITEMS
- GIFT CARDS OR VOUCHERS
IMPORTANT CONDITIONS
- NO RETURNS FOR CHANGE OF MIND
- RETURN APPROVAL IS REQUIRED
- ITEMS WITHOUT APPROVAL WILL NOT BE ACCEPTED
- ALL RETURNS ARE INSPECTED BEFORE PROCESSING
RETURN PROCESS
TO INITIATE A RETURN, CONTACT OUR SUPPORT TEAM WITH YOUR ORDER ID, REASON FOR RETURN, AND PRODUCT IMAGES (IF DAMAGED OR INCORRECT).
EMAIL US
info@brandyperfumes.com
info@brandyperfumes.com
REFUND DETAILS
PREPAID ORDERS
- CANCELLATION BEFORE DISPATCH: NO CHARGES
- RETURN AFTER DELIVERY: SHIPPING DEDUCTED (IF NOT OUR FAULT)
- REFUND TIME: 3–5 BUSINESS DAYS AFTER INSPECTION
- REFUND METHOD: ORIGINAL PAYMENT METHOD
Cash on Delivery (COD)
- CANCELLATION BEFORE DISPATCH: NO CHARGES
- RETURN AFTER DELIVERY: CUSTOMER PAYS SHIPPING
- REFUND METHOD: STORE CREDIT (WALLET)
- REFUND TIME: WITHIN 24 HOURS AFTER RETURN RECEIVED
YOUR SATISFACTION IS OUR PRIORITY. WE ENSURE A SMOOTH, TRANSOARENT, AND HASSLE-FREE RETURN PROCESS FOR ALL OUR CUSTOMER.
FEREE SHIPPING
FOR ORDERS ABOVE AED 100
CASH ON DELIVERY
AVAILABLE ACROSS UAE
7 DAYS RETURN
HASSLE-FREE RETURN
100% ORIGINAL
AUTHENTIC PERFUMES
24/7 SUPPORT
WE'RE HERE TO HELP
SECURE PAYMENTS
100% SAFE & SECURE
BRANDY PERFUMES RESERVES THE RIGHT TO REJECT ANY RETURN REQEST THAT DOSE NOT MEET THE ABOVE CONDITIONS.